Friday June 5, 2026
Savvy Living
How to Get Assistance from Social Security
I plan to apply for my Social Security retirement benefits later this year. Where should I seek assistance?
The Social Security Administration (SSA) is currently undergoing significant staffing reductions. Reduced staffing will cause longer processing times and may make it more difficult to obtain in-person assistance. Here is how you can best navigate the SSA as it downsizes its workforce.
Use SSA.gov Website for Online Services
Most SSA requests and questions can be handled online. To get started, go to SSA.gov/onlineservices where you can create an online “my Social Security” account. This account allows you to view your latest statement and earnings history, apply for retirement, disability and Medicare benefits, check the status of an application or appeal, request a replacement Social Security card (in most areas) and print a benefit verification letter. The SSA’s website also has a wealth of information and includes answers to frequently asked questions that you can access at SSA.gov/faqs.
Phone Assistance
If you cannot conduct your Social Security business online or need extra help, you can receive assistance over the phone by calling your nearby field office (see SSA.gov/locator for contact information) or by calling the SSA national number at 800-772-1213 (TTY 800-325-0778) between 8:00 a.m. and 7:00 p.m. local time, Monday through Friday. When you call, there are many automated service options that you can use 24 hours a day without waiting. If you need to speak to a representative, waiting times are typically shorter early in the morning (between 8 a.m. and 10 a.m.) or later in the afternoon (between 4 p.m. and 7 p.m.). You may also experience shorter waiting times later in the week (Wednesday to Friday) and later in the month.
If you need to visit your nearby SSA office, it is best to call ahead and make an appointment as walk-ins often have much longer waiting times. To make an appointment call 800-772-1213 or contact your local SSA office.
Planning and Patience
When communicating with the SSA, it is important to be patient and prepare in advance. With the SSA staff reductions, delays and longer waiting times will be inevitable. If you are planning to start drawing your Social Security benefits soon, it is best to apply as early as possible. You can apply for benefits up to four months before you expect to receive benefits. Applying as early as possible can help ensure the benefits are available when needed.
Keep in mind that the SSA recently announced that new applicants who cannot properly verify their identity over the agency’s “my Social Security” online service will be required to visit an SSA field office in person to complete the verification process. The verification procedures could add additional time for those applying for benefits. This change will also apply to unverified existing recipients who want to change their direct deposit information.
If you have concerns regarding staffing reductions, you may reach out to your Congressional representatives to communicate the importance of safeguarding and prioritizing Social Security. To find your Congress members’ contact information, go to Congress.gov/members/find-your-member.
Savvy Living is written by Jim Miller, a regular contributor to the NBC Today Show and author of “The Savvy Senior” book. Any links in this article are offered as a service and there is no endorsement of any product. These articles are offered as a helpful and informative service to our friends and may not always reflect this organization’s official position on some topics. Jim invites you to send your senior questions to: Savvy Living, P.O. Box 5443, Norman, OK 73070.
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